Manufacturer warranties
Every product we sell is new and covered by its manufacturer's warranty. Coverage and length vary by brand and model. Many grills have separate terms for burners, cook boxes, grates and electronics. You'll find the warranty in the product manual in the box, or on the manufacturer's website.
Prime Grills LLC doesn't add its own separate warranty, except where required by law.
Registering your product
Most manufacturers ask you to register your product after delivery. Registering makes claims faster, and some brands require it for full coverage. Keep your order confirmation email as proof of purchase.
How to make a warranty claim
- Email [email protected] with your order number, the model, a short description of the problem, and photos or video if you can.
- We'll tell you whether to contact the manufacturer directly or handle the claim for you, and send you any documents you need.
- The manufacturer decides whether to repair or replace the part or product, under its warranty terms.
What warranties usually don't cover
- Normal wear, rust or discoloration from use and weather
- Damage from incorrect assembly, installation or gas conversion
- Damage from misuse, accidents, grease fires or lack of cleaning
- Commercial use of residential products
Check the manufacturer's warranty for the exact terms of your product.
Damaged on arrival?
That's not a warranty claim. Tell us within 48 hours of delivery and we'll replace it or refund you. See Returns & Refunds.