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Accessibility

We want everyone to be able to shop with us. Here's what we do, and how to get help.

Last updated September 24, 2026

Our commitment

Prime Grills LLC wants primegrillsllc.com to be usable by everyone, including people who use screen readers, keyboard navigation, magnification or other assistive technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

What we do

  • Descriptive text for product images and icons
  • Pages that can be navigated with a keyboard, with visible focus indicators
  • Labeled form fields and clear error messages
  • Readable text sizes and color contrast
  • Layouts that work on phones, tablets and desktop, and when zoomed

Known limitations

Some content comes from other providers, such as product descriptions and photos from manufacturers, the Stripe checkout page and the live chat window. We can't fully control their accessibility, but we'll help you with anything you can't use.

Get help or tell us about a problem

If you have trouble using any part of our website, we'll help you place your order by phone or email, at the same prices and with the same free shipping.

Please tell us the page and the problem you ran into. We aim to reply within two business days.