Shipping options and costs
| Option | Delivery time after shipping | Cost |
|---|---|---|
| Standard | 5–7 business days | Free on every order |
| Express | 2–3 business days | $19.99, chosen at checkout |
Business days are Monday to Friday, excluding US federal holidays. Delivery estimates shown on product pages and at checkout include processing and transit time.
Processing time
Most orders are processed and handed to the carrier within 1–3 business days. Some items ship directly from the manufacturer's or distributor's warehouse. If your order includes items from more than one location, it may arrive in separate packages, at no extra cost to you.
When your order ships, we email you a tracking number. If an item is delayed, we'll contact you with a new estimate and you can choose to wait or cancel for a full refund.
Where we ship
- Continental United States: all 48 contiguous states and Washington, D.C.
- Alaska and Hawaii: contact us for a quote before ordering. Additional shipping charges apply and are confirmed with you first.
- P.O. boxes and APO/FPO addresses: parcel-size items only. Freight items need a street address.
- International: we don't ship outside the United States at this time.
Freight delivery for large items
Grills, islands and other items over 150 lbs ship by freight carrier. For freight deliveries:
- The carrier calls or emails you to schedule a delivery appointment.
- Someone 18 or older must be present to sign for the delivery.
- Delivery is curbside or to the end of your driveway unless otherwise arranged. Liftgate service can be requested; contact us for a quote before ordering.
- Inspect the packaging before signing. Note any visible damage on the delivery receipt and take photos.
Damaged, lost or missing shipments
If your order arrives damaged or incomplete, contact us within 48 hours of delivery with your order number and photos of the damage and packaging. We'll arrange a replacement or refund at no cost to you. If tracking shows no movement for more than 5 business days, let us know and we'll open a claim with the carrier.
See our Returns & Refunds policy for full details.
Changing your address
Contact us as soon as possible if you need to change your shipping address. We can update it free of charge before the order ships. After shipping, we'll try to redirect it with the carrier, but can't guarantee it.