Our return policy
You can return most items within 30 days of delivery for a full refund of the item price, as long as they are:
- New and unused, and not assembled or installed
- In the original packaging with all parts, manuals and accessories
- Sent back with a Return Merchandise Authorization (RMA) number from us
How to start a return
- Email [email protected] or call (303) 961-1895 with your order number and the reason for the return.
- We'll send your RMA number and the return address, usually within one business day.
- Pack the item securely in its original packaging and write the RMA number on the outside of the box.
- Ship it with a trackable method and send us the tracking number.
Please don't send items back without an RMA number. Returns we can't match to an order may be delayed or refused.
Return shipping costs
- Damaged, defective or wrong item: we pay return shipping and send a prepaid label or arrange a freight pickup.
- Changed your mind: you pay return shipping. Original shipping charges (such as Express) aren't refunded; standard shipping is free, so there's usually nothing to deduct.
Refunds
We inspect every return when it arrives. Once approved, we refund the item price to your original payment method within 5–7 business days, and email you to confirm. Your bank or card issuer may take a few extra days to show the credit.
- Card payments are refunded to the same card.
- Apple Pay and Google Pay payments are refunded to the card linked to your wallet.
- If a return doesn't meet the conditions above (for example, it's been used or parts are missing), we'll contact you before deciding on a partial refund or sending it back.
Damaged or defective items
Please tell us within 48 hours of delivery if something arrives damaged, defective or isn't what you ordered. Send your order number and photos of the item and packaging. We'll send a replacement or give you a full refund, including any shipping you paid, at no cost to you.
For freight deliveries, note any visible damage on the carrier's delivery receipt before signing.
Items that can't be returned
- Items that have been assembled, installed, used or connected to gas
- Custom and special-order items
- Clearance items marked as final sale
- Gift cards
These items are still covered by the manufacturer's warranty. See our Warranty page.
Exchanges
To exchange an item for a different model or color, return the original for a refund and place a new order. That's the fastest way to make sure the item you want is reserved for you.