Orders & shipping
How much is shipping?
Standard shipping is free on every order to the continental United States, with no minimum. Express delivery (2–3 business days after shipping) is available at checkout for $19.99.
How long will my order take to arrive?
Orders ship within 1–3 business days, and standard delivery takes 5–7 business days after that. Each product page shows an estimated delivery date.
Do you ship to Alaska, Hawaii or outside the US?
We ship to Alaska and Hawaii for an extra charge. Contact us for a quote before ordering. We don't ship outside the United States.
How does freight delivery work for large grills?
Items over 150 lbs ship by freight. The carrier contacts you to schedule a delivery appointment, and someone must be there to sign. Please inspect the packaging and note any damage before signing.
How do I track my order?
We email you a tracking number when your order ships. If you can't find it, contact us with your order number.
Can I cancel or change my order?
Yes, free of charge, any time before it ships. Contact us with your order number and we'll refund you in full.
Returns & warranty
What is your return policy?
You can return new, unused items in their original packaging within 30 days of delivery. Contact us for a return authorization first. There's no restocking fee.
Who pays for return shipping?
We pay if the item arrived damaged, defective or wasn't what you ordered. For other returns, you pay return shipping.
When will I get my refund?
We refund your original payment method within 5–7 business days of receiving and checking your return. Your bank may take a few extra days to show it.
My order arrived damaged. What should I do?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll send a replacement or give you a full refund.
Do your products have a warranty?
Yes. Everything we sell is new and covered by the manufacturer's warranty. We'll help you file a claim.
Payment & pricing
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. All payments are processed securely by Stripe.
Is it safe to pay on your website?
Yes. Your card details go directly to Stripe, a PCI DSS Level 1 certified payment processor, over an encrypted connection. We never see or store your card number.
Do you offer financing?
Not at this time. We accept cards, Apple Pay and Google Pay.
Do you price match?
Yes. If an authorized dealer advertises the identical product for less, we'll match it. Some exclusions apply.
About us
Do you have a showroom?
No. We're an online store based in Gwynn Oak, MD. Our team is available by phone and email, Monday–Friday, 9am–6pm ET.
How can I contact you?
Call (303) 961-1895 or email [email protected], Monday–Friday, 9am–6pm ET. You can also use the live chat on our website.