Where's my tracking number?
When your order ships, we email you a tracking number and a link to the carrier's tracking page. Check your spam or promotions folder if you don't see it. Orders usually ship within 1–3 business days.
Ask for an order update
Enter your details and we'll reply with your order's status, usually within one business day.
Common questions
My tracking hasn't updated in days
Tracking can pause while a package moves between carrier facilities. If there's no update for more than 5 business days, contact us and we'll check with the carrier.
My order arrived in several boxes
Some items ship directly from the manufacturer or distributor, so one order can arrive in separate deliveries, each with its own tracking number.
How does freight delivery work?
Items over 150 lbs ship by freight. The carrier contacts you to schedule a delivery appointment, and someone must be there to sign. Inspect the packaging before signing. See our Shipping Policy.
Can I change my shipping address?
Yes, before the order ships. Contact us as soon as possible. After it ships, we'll try to redirect it with the carrier.