Cancelling before your order ships
You can cancel all or part of your order free of charge any time before it ships. Email [email protected] or call (303) 961-1895 (Monday–Friday, 9am–6pm ET) with your order number. We'll confirm the cancellation by email and refund the full amount, including any shipping you paid, to your original payment method.
Orders usually ship within 1–3 business days, so contact us as soon as possible.
After your order has shipped
Once an order has shipped, it can no longer be cancelled. You can refuse a parcel delivery or return the item under our Returns & Refunds policy. For freight shipments, please contact us before the delivery appointment so we can help.
If we cancel an order
We may cancel an order if an item becomes unavailable, if there's a pricing error, or if we suspect fraud. If that happens, we'll email you and refund the full amount to your original payment method. If only part of an order is affected, we'll ask whether you'd like the rest.
Backorders and delays
If an item is delayed beyond the estimate you were given, we'll contact you with a new date. You can choose to wait or cancel for a full refund.