The short version: we collect what we need to process and deliver your order and to help you. We never sell or rent your personal information. Card details go straight to our payment processor, Stripe, and never touch our servers.
Who we are
Prime Grills LLC ("we", "us") runs primegrillsllc.com. This policy applies to the website and to orders placed on it. Questions go to [email protected].
Information we collect
Information you give us
- Name, email address and phone number
- Billing and shipping addresses
- Order details: products, amounts and delivery choices
- Messages you send us by email, phone, the contact form or live chat
- Product reviews you submit, including the name and city you choose to show
Payment information
Payments are handled by Stripe, Inc. You enter your card on Stripe's secure page, and we never receive or store your full card number. We get a payment confirmation, the card brand and its last four digits. See the Stripe Privacy Policy.
Information collected automatically
- Device, browser, IP address and approximate location
- Pages you visit and how you arrived at our site
- Your cart, which is saved in your browser. See our Cookie Policy.
How we use your information
- To process, ship and deliver your order and send order updates
- To handle returns, refunds, cancellations and warranty claims
- To answer your questions and give customer support
- To moderate and publish product reviews
- To detect fraud and keep the site secure
- To improve our website and service
- To send marketing emails, only if you opt in; every email has an unsubscribe link
- To meet legal, tax and accounting obligations
Who we share it with
We share information only with service providers that help run the business, and only what they need:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing and fraud prevention |
| UPS, FedEx and freight carriers | Delivering your order |
| Manufacturers and distributors | Shipping items directly to you and handling warranty claims |
| Cloudflare | Website hosting, security and image delivery |
| tawk.to | Live chat on the website |
We may also disclose information when required by law or to protect our customers and business from fraud. We do not sell or rent personal information.
How we protect it
Every page is served over encrypted HTTPS. Payments are processed by Stripe, a PCI DSS Level 1 certified provider. Access to order information is limited to people who need it to fulfill orders. No system is perfectly secure, but we use reasonable safeguards to protect your information.
How long we keep it
We keep order records as long as needed to fulfill orders, handle returns and warranty claims, and meet tax and accounting requirements, which is generally seven years. Other information is deleted when it's no longer needed.
Your rights and choices
Depending on where you live, including California, Virginia, Colorado, Connecticut and other states with privacy laws, you may have the right to:
- Know what personal information we hold about you and get a copy
- Correct inaccurate information
- Ask us to delete your information
- Opt out of marketing emails at any time
- Not be treated differently for using these rights
Email [email protected] to make a request. We'll verify it's you and respond within 45 days.
Children
Our website isn't intended for children under 13, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact
Prime Grills LLC, 6340 Security Boulevard, Gwynn Oak, MD 21207
Email [email protected] · Phone (303) 961-1895